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Where a complaint belongs, and what this site can and cannot help with.
Complaints
If something has gone wrong with a plan, a payment or a provider’s decision, raise it with the provider that issued the plan — that provider is the only party able to change the outcome.
If a complaint concerns this website itself — the information it showed you, a form that failed, or the way a request was routed — we investigate it and correct anything inaccurate on the site.
What we cannot help with
We cannot approve, decline, change or reinstate a plan, quote a rate, alter a payment schedule, or intervene in a provider's collections process. Those decisions and actions belong to the provider that issued your plan.